FREQUENTLY ASKED QUESTIONS
Q. What is your return policy?
If you are a consumer who would like to file a return, please contact the retailer that sold you our part. Our program provides reimbursement to the retailer, who will then provide reimbursement to you, the consumer.
Q. What is your E-Cat/Paper catalog availability?
Please contact your local Sales Rep for the most recent updates.
Q. Where can I access your catalog?
You can access our catalog on our website or contact your local sales rep for a paper catalog.
Q. How do I receive information on your most recent coverage?
Contact your local sales rep for NPB (New Part Bulletin) updates.
Q. What should I do If I have a warranty claim?
Please return the part and all paperwork/receipts to the store from where it was purchased, or contact your local sales rep.
Q. Are any of your products OE?
We are OE on the following brands: Chrysler, GM, Hyundai, Kia, Renault, and VAG.
Q. Where can I find information on new part numbers?
Please contact your local Sales Rep for the most recent NPB (New Parts Bulletin).
Q. Where can I get promotional items?
Please submit your request to our Marketing Department – just fill out the contact form here with a request type “Other”. Then specify that you’re looking for promotional materials in the text of your message.
Q. How do I find your Top 20 part numbers?
Please ask your local sales rep.
Q. Do you have installation guide Info?
Please view the installation guides on our resources page, and follow OE guidelines.
Q. Where do I find information on your products?
Our product pages offer information on each specific product line:
You can also search for parts that fit a specific vehicle on our catalog page here.
Q. Where can I view pictures of your products?
You can view our product photos on our website here – just search by part number, VIN, or year, make, and model.
Q. Do you offer PIES data?
Yes, please contact your local sales rep for this information.
Q. What is your lead time on stock orders?
Our current lead time on stock orders is 48 hours after order confirmation.
Q. Where can I find my Sales Rep contact information?
Use our contact form to request contact from your sales rep.
Q. Can my order be shipped to my P.O. Box?
At this time we cannot ship to P.O. Boxes.
Q. From which location will my order be shipped?
Our Los Angeles branch covers orders from the Southwest, Northwest, and Midwest United States, as well as Western Canada, and Mexico. Our New Jersey branch covers orders from the Northeast and Southwest United States, as well as Eastern Canada, Caribbean and Central America.
Q. What do I do if I have an issue with my order?
For all order and invoice inquiries please contact our Customer Service Department.
Q. If I placed a special order, when will my order ship?
All special orders placed before 3:00 PM will be shipped the same day.
Q. How is freight calculated on special orders?
Special orders will be freight collect or have the freight prepaid and added to the invoice.
Q. Does GMB charge fees for special orders?
We charge a $2.50 handling charge for each special order. Check with your local sales rep to see if you are exempt from this charge.
Q. When will my order be packed?
All orders placed before 3:00 PM will be released to the warehouse the same day.
Q. How soon can I pick up my Will Call order?
Will Call orders have a three hour turnaround time.
Q. What does GMB stand for?
GMB stands for Global Management Business.