Is Your Shop Talking About Potholes As Much As It Should?
This post was originally published on Counterman.com.
We can all agree that potholes are bad. We can also agree that potholes are boring. They’re not a hot discussion topic for anyone outside the paving industry.
But here’s the thing: If you run a repair shop, you need to talk about potholes.
Pothole Damage Is Incredibly Common
AAA has studied vehicle pothole damage, and the results are incredible:
- Potholes cause an estimated $3 billion per year in vehicle damage
- The average pothole damage repair bill is over $300
- The average car has pothole damage that requires repair about once a year
And these figures do not include consumers who don’t know their vehicle has pothole damage – it’s self-reported data. The true figures are undoubtedly higher.
Talking About Potholes With Every Customer
Potholes can damage tires, wheels, wheel bearings and hubs, wheel alignment and balance, and more. This damage isn’t always obvious, and a lot of drivers aren’t aware of pothole damage risks. To make sure your customers understand pothole damage risks, try the following:
- During check-in, ask the customer if they’ve hit any potholes recently.
- While they’re waiting, ask the customer if they’ve noticed potholes in a popular nearby road.
- Before they leave, warn the customer about potholes near the shop.
When you engage the customer on one of these points, be sure to follow-up with information about the damage that potholes can do. Your customers need to know to avoid potholes, and that hitting a pothole should prompt them to get their vehicle checked.
Potholes And Regular Repairs
Last but not least, it’s a good idea to relate regular repairs back to pothole damage. If, for example, the customer’s vehicle needs a new wheel hub and bearing, you can explain that every pothole impact causes wear and tear. If the customer’s vehicle is a few years old, it’s undoubtedly hit a few potholes.
What’s more, if your shop is regularly talking about pothole damage, your loyal customers will better understand the need to invest in quality replacement parts. Saving a few dollars on a replacement part doesn’t make much sense if the quality is so bad that one good pothole can break it.
After all, investing in quality replacement parts is a good way to limit pothole damage.
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